SafeLink Wireless

ABOUT SAFELINK WIRELESS

SafeLink Wiress® service is a program for Income eligible households provided by TracFone Wireless, Inc. In order to participate in the SAFELINK WIRELESS® service, persons must meet certain eligibility requirements set by each State where the service is to be provided. These requirements are based on a person’s participation in a state or Federal support programs or by meeting the Income Poverty Guidelines as defined by the U.S. Government. SAFELINK WIRELESS® service is limited to one person per household.

TracFone Wireless has a global relationship with major manufacturers such as Motorola, Nokia, LG and Kyocera. Therefore, TracFone Wireless is able to bring the highest quality phones and features to customers at the best prices. TracFone Wireless offers a range of cell phones from basic models such as the Motorola C139 to the Motorola W376g.

Three FREE Monthly Plans to choose from

Some states only have certain plans.

LONG DISTANCE

68

Free monthly minutes

  • 100+ International Long Distance Destinations 2
  • Carry-Over Minutes from Month to Month
  • Local calls
  • National Long Distance
  • Nationwide Text Messaging (Plus 1.000 texts)1
  • Roaming at No Additional Cost
  • Free 911 even Without Minutes
  • Free 411 Directory Assistance
  • Voice Mail / Caller ID / Call Waiting

CARRY-OVER

125

Free monthly minutes

  • Carry-Over Minutes from Month to Month
  • Local calls
  • National Long Distance
  • Nationwide Text Messaging (Plus 1.000 texts)1
  • Roaming at No Additional Cost
  • Free 911 even Without Minutes
  • Free 411 Directory Assistance
  • Voice Mail / Caller ID / Call Waiting

MORE MINUTES

250

Free monthly minutes

  • Minutes don't Carry-Over unless you purchase additional airtime
  • Local calls
  • National Long Distance
  • Nationwide Text Messaging (Plus 1.000 texts)1
  • Roaming at No Additional Cost
  • Free 911 even Without Minutes
  • Free 411 Directory Assistance
  • Voice Mail / Caller ID / Call Waiting

1 Residents of New York, Florida and Texas can send/receive unlimited texts messages.

2 List of destinations available at www.safelinkwireless.com If you choose 250 minutes plan, your unused minutes will be removed/wiped out and will not carry-over on your next monthly minutes delivery. However, if you purchase and redeem additional minutes cards, all unused minutes will carry over for three consecutive months.

The International Long Distance

The consumer can enjoy calling over 100 international destinations* directly from their SafeLink phone for the same price as any other call, no activation needed. TracFone provides this service; when they call they will be connected to TracFone ILD.

How To Use ILD

  1. From your SafeLink, DIAL 1-800-706-3839
    From Alaska, Hawaii and the U.S. Virgin Islands please dial 305-938-5673.
  2. Select language
    Press 1 for English or 2 for Spanish and listen to dialing instructions. After selecting your language, dialing instructions can be interrupted at any time to skip to step 3.
  3. DIAL 011 + country code + city code + telephone number
    For Bahamas, Bermuda, Canada and Dominican Republic just dial: 1 + city code + telephone number.

Please wait to be connected; DO NOT press any other key on your cell phone or your call might be disconnected.

Available International Destinations

Do you want to know more information? Click below to see all the International Destinations that you can call at the same rate of a local call!

Calls to Cellular phones are not included unless the word “Cellular” is specifically listed next to the country name. Numbers in parentheses ( ) indicate the Country Code.

Available International Destinations are subject to change without prior notice. International long distance is ONLY available with the 68 Minutes Plan.

Albania - Tirana (355)

Andorra (376)

Argentina (54)

Australia (61)

Austria (43)

Bahamas Cellular(1)

Bahamas (1)

Bangladesh Cellular(880)

Bangladesh - Chittagong (880)

Bangladesh - Dhaka (880)

Bangladesh - Sylhet (880)

Belgium - (32)

Bermuda Cellular (1)

Bermuda (1)

Bolivia - La Paz (591)

Bolivia - Santa Cruz(591)

Brazil (55)

Brunei (673)

Bulgaria (359)

Canada Cellular (1)

Canada (1)

Chile (56)

China Cellular (86)

China (86)

Colombia Cellular (57)

Colombia (57)

Costa Rica (506)

Croatia (385)

Cyprus Cellular (357)

Cyprus (357)

Czech Republic (420)

Denmark (45)

Dominican Republic (1)

Estonia (372)

Finland (358)

France (33)

French Antilles (596)

French Guiana Cellular (594)

French Guiana (594)

Georgia (995)

Germany (49)

Gibraltar (350)

Greece (30)

Guadeloupe (590)

Guatemala - Telgua (502)

Hong Kong Cellular (852)

Hong Kong (852)

Hungary (36)

Hungary-Budapest (36)

Iceland (354)

India Cellular (91)

India (91)

Indonesia - Cellular (61)

Indonesia - Jakarta (62)

Indonesia - Surabaya (62)

Iraq - Baghdad (964)

Ireland (353)

Israel (972)

Italy (39)

Japan (81)

Jordan (962)

Kazakhstan (7)

Kenya - Nairobi (254)

Lithuania (370)

Luxembourg Cellular (352)

Luxembourg (352)

Macao Cellular (853)

Macao (853)

Malaysia Cellular (60)

Malaysia (60)

Malta (356)

Mexico (52)

Mexico Cellular NEW (52)

Monaco (377)

Netherlands (31)

New Zealand (64)

Norway (47)

Panama (507)

Paraguay (595)

Peru (51)

Poland (48)

Portugal (351)

Romania (40)

Russia Cellular (7)

Russia (7)

San Marino (378)

Saudi Arabia - Riyadh (966)

Singapore (65)

Slovakia (421)

Slovenia (356)

South Korea CELULAR (82)

South Korea (82)

Spain (34)

Sweden (46)

Switzerland (41)

Taiwan Cellular (886)

Taiwan (886)

Thailand (66)

Turkey (90)

United Kingdom (44)

Uzbekistan (7)

Venezuela (58)

Vietnam - Ho Chi Minh

Zambia (260)

Have a Question About SafeLink?

Please review our FAQ to answer common questions.

What SafeLink Wireless is proud to offer Lifeline service, which is a program that enables qualifying customers to receive discounts on monthly telephone service. In our version of the program, you will receive free cellular service, a free SafeLink Wireless cell phone and the assurance that you will get no bills and no contracts EVER!

Through SafeLink Wireless’ Lifeline you can receive*:

  • A FREE SafeLink Wireless phone.
  • Three different plans to choose from with FREE Monthly minutes.

The Federal Communications Commission (FCC) with the help of the Universal Service Administrative Company (USAC) administers the federal Universal Service Fund (USF) that supports the Lifeline program, which has helped low-income consumers afford phone service since 1984.

(*) Benefits vary by state.

The Lifeline program is available to eligible consumers in selected states and territories. Actual requirements vary by state, but in general to qualify for Lifeline, subscribers must either have an income that is at or below 135% of the federal Poverty Guidelines, or participate in one of the following assistance programs:

  • Medicaid
  • Supplemental Nutrition Assistance Program (Food Stamps or SNAP).
  • Supplemental Security Income (SSI).
  • Federal Public Housing Assistance (Section 8).
  • Low-Income Home Energy Assistance Program (LIHEAP).
  • Temporary Assistance to Needy Families (TANF).
  • The National School Lunch Program's Free Lunch Program.
  • Other assistance programs in your state.
All new subscribers must demonstrate that they are eligible. In some states, a subscriber’s eligibility may be able to be confirmed through a database. Where a database is not available, subscribers must show proof of eligibility by demonstrating that they meet the income qualifications or participate in a qualifying program listed above.
SafeLink Wireless is currently available in Alabama, Arizona, Arkansas, Connecticut, DC, Delaware, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia and Wisconsin.
No, under FCC rules a consumer may only be enrolled in a single Lifeline program per household.
Only ONE Lifeline service may be obtained per household. "Household" is defined as any individual or group of individuals who live together at the same address as one economic unit. An ‘‘economic unit’’ is defined as ‘‘all adult individuals contributing to and sharing in the income and expenses of a household.’’ Lifeline support is available to eligible low-income consumers living in group living facilities. Lifeline applicants may demonstrate when initially enrolling in the program that any other Lifeline recipients residing at their residential address are part of a separate household.
He should contact his Lifeline provider to de-enroll from the Lifeline Program. Once the de-enroll is processed he can apply for SafeLink Wireless.
It costs ABSOLUTELY NOTHING! The consumer can enjoy his SafeLink Wireless Service at NO COST.
The number of free Minutes the consumer receives each month depends on the plan he chooses and the state he resides in. If he needs additional Minutes, he can buy TracFone Airtime Cards at any TracFone retailer (Walmart, CVS, Kmart, Target, Radio Shack, Walgreens, Rite Aid stores, Family Dollar and Dollar General).
Upon enrollment the consumer will receive a monthly allowance for 12 months and he will need to re-qualify once a year. The consumer will receive text messages on his handset to remind him that he needs to re-qualify for the service.
With SafeLink Wireless, no contracts are ever required.
With the SafeLink Wireless Service:
  • Features such as Caller Id, Call Waiting and Voicemail are all included for free (depends on the phone specifications).
  • International long distance is the same rate as nationwide calls (only when the 68 min. plan is selected).
  • Unused minutes will always Carry-Over (only when the 68 min. or 125 min. plan is selected).
  • The handset will remain active for one year upon shipment.
  • The consumer can use all TracFone Airtime cards.
  • If the consumer currently buy the TracFone “Double Minute” card, all future Minutes purchased for his SafeLink Wireless handset will be doubled. However, his monthly allowance will NOT double with this card.
  • 911 is a free call.
As long as the consumer qualifies for the service according to state regulations, there are no other restrictions other than that his phone line must be based in his place of residence and under the legal name of the qualified customer.

The Lifeline program is available to eligible consumers in selected states and territories. Actual requirements vary by state, but in general to qualify for Lifeline, subscribers must either have an income that is at or below 135% of the federal Poverty Guidelines, or participate in one of the following assistance programs:

  • Medicaid
  • Supplemental Nutrition Assistance Program (Food Stamps or SNAP).
  • Supplemental Security Income (SSI).
  • Federal Public Housing Assistance (Section 8).
  • Low-Income Home Energy Assistance Program (LIHEAP).
  • Temporary Assistance to Needy Families (TANF).
  • The National School Lunch Program's Free Lunch Program.
  • Bureau of Indian Affairs General Assistance.
  • Tribally-Administered Temporary Assistance for Needy Families (TTANF).
  • Food Distribution Program on Indian Reservations (FDPIR).
  • Head Start (if income eligibility criteria are met).
  • Other assistance programs in your state.
All new subscribers must demonstrate that they are eligible. In some states, a subscriber’s eligibility may be able to be confirmed through a database. Where a database is not available, subscribers must show proof of eligibility by demonstrating that they meet the income qualifications or participate in a qualifying program listed above.
No, under FCC rules the consumer may only be enrolled in a single Lifeline program per household.
Only ONE Lifeline service may be obtained per household. "Household" is defined as any individual or group of individuals who live together at the same address as one economic unit. An ‘‘economic unit’’ is defined as ‘‘all adult individuals contributing to and sharing in the income and expenses of a household.’’ Lifeline support is available to eligible low-income consumers living in group living facilities. Lifeline applicants may demonstrate when initially enrolling in the program that any other Lifeline recipients residing at their residential address are part of a separate household.
The consumer should contact his Lifeline provider to de-enroll from the Lifeline Program. Once the consumer de-enroll is processed he can apply for SafeLink Wireless.
The FCC requires all Lifeline subscribers to annually certified their continued eligibility of the benefit offered through their Eligible Telecommunications Carrier. The FCC has established various methods to check eligibility of Lifeline subscribers and it is encouraged that the consumer comply annually with their requirement to certify his continued eligibility.
If the consumer are verifying through a program he is required to self certify under the law of perjury that he is enrolled in a program that qualifies his for the benefit. If the consumer is re-certifying through Income based on the Federal Poverty Guideline table applicable to his state then he is required to provide photocopied documented proof of income.

For income participation the consumer can provide a photocopy of his W2 form or 4 consecutive months of paystubs. The consumer is also required to certify that he is the Head of Household and that he is only receiving a single Lifeline benefit from SafeLink Wireless. The consumer can certify his continued eligibility via www.safelinkwireless.com or by calling 1 800 SafeLink.

If a consumer is no longer eligible and cancel service from the program, or is cancelled from the program, he will be able to function as a regular TracFone Wireless customer through his SafeLink Wireless phone and he will be able to purchase TracFone Airtime cards and value plans to add additional airtime minutes and service days. You can learn more about TracFone Wireless airtime promotions at www.tracfone.com or by calling 1-800-867-7183.
No, the phone is yours to keep and can be used until your airtime minutes run out or expire or indefinitely as a TracFone if you continue purchasing airtime minutes.
Safelink ILD makes it easy for safelink Wireless customers to make international calls at the same cost as a local call usually one unit per minute.
When you dial the 1-800-706-3839 ILD number to get connected Internationally it says “Welcome to TRACFONE” because your SafeLink service is provided by TracFone.
We have good news for you! If you already own a SAFELINK phone and use it for regular calls, you can now dial directly from your SAFELINK to over 100 international destinations including Mexico just by calling 1-800-706-3839 and following the instructions . Note: From Alaska, Hawaii, and the U.S. Virgin Islands please dial 305-938-5673 instead. This service is already available in your SAFELINK or SafeLink phone! If you don’t have a SafeLink, what are you waiting for?
SAFELINK ILD deducts the same amount of units from your phone as when you make a local call. In other words, you can make international calls from the United States to over 100 international destinations for the cost of a local call. This way SAFELINK Wireless lets you stay close to family and friends in other countries with the convenience of calling whenever and wherever you want. The units will be deducted when the call is attempted. (As soon as you dial the number accessing ILD)
No. The SAFELINK ILD service is only available to SafeLink or TracFone Wireless customers who make their international calls directly from their cellphone (please refer to the list of over 100 destinations available).
No, there is no additional cost. The same minute deductions to make a regular call will be deducted when making an international long distance call using SafeLink International Long Distance. Note: minutes will be deducted from the moment you dial the International Long Distance access number until you hang up, even if the international call does not get through.
No, with SafeLink International Long Distance the minutes are deducted from the balance available on your SafeLink phone (displayed on the screen). All you need is to dial the International Long Distance access number, and enough minutes on your SafeLink for you to call internationally!
You need to dial the access number for ILD first: 1-800-706-3839. You will then be prompted to select your language and dial 011 plus the country code and number. (Note: for Canada, do not dial 011).
No. With SafeLink International Long Distance, no contracts are required, no accounts, no credit checks and no credit card requirements. You just need enough minutes on your phone to make the call, and to add airtime cards before your due date to maintain your service active.
No. The same minutes will be deducted as they are currently deducted on calls you make with your SafeLink to destinations in the United States.
SAFELINK Wireless doesn't credit minutes for attempted local or international calls that couldn’t go through.
SafeLink International Neighbors is a service that allows you to obtain AT NO CHARGE three Mexican or Canadian phone numbers, which your family and friends (in those countries) can dial, and you will receive those calls directly at your SafeLink phone in the United States. With SafeLink International Neighbors your family and friends in Mexico or Canada won’t pay international long distance charges, and you will pay just a regular call. SafeLink International Long Distance is a FREE service that allows you to make calls to over 100 international destinations from your SafeLink phone at a cost of a regular call.
SafeLink Frequent Numbers allows you to make the dialing of international calls faster and easier, providing you AT NO CHARGE ten US 1-800 numbers you can assign to the most frequent international destinations (from our worldwide coverage) you dial from your SafeLink phone. SafeLink International Long Distance is a FREE service that allows you to make calls to over 100 international destinations from your SafeLink phone at a cost of a regular call.
Yes, you can make international ILD calls while in roaming. The same minute deduction will apply as when in roaming within the United States. Regular roaming charges will apply when dialing long distance or international.
Yes, the same amount of minutes will be deducted as when you receive a call from a local phone. In addition, if you use our FREE SafeLink International Neighbors service, your family and friends in Mexico or Canada can dial a phone number in those countries to call you at your SafeLink phone, so that they don’t have to pay international long distance charges! Please refer to the section SafeLink International Neighbors for more information.
  1. Dial 1.800.706.3839, the access number for SafeLink International Long Distance (From Alaska, Hawaii, and the U.S. Virgin Islands please dial 305-938-5673 instead).
  2. Choose the desired language (1. English 2. Spanish) Listen to the instructions. After selecting language dialing instructions can be interrupted any time and you can skip to step 3.
  3. Dial 011 + city code + telephone number (For Bahamas, Bermuda, Canada and Dominican Republic just dial: 1+city code + telephone number). Please note that if you use our FREE SafeLink Frequent Numbers service, you will not be required to dial the International Long Distance access number.
There is no minimum amount of minutes you need to use this service, however since SAFELINK is a prepaid cell phone service look at your airtime balance display to see how many minutes you have left and determine if that is enough. Also be sure to keep your phone active by adding minutes before the due date displayed on your phone.
Please phone our support center or Customer Service at 1-800-867-7183.
SAFELINK wireless will not credit units used because you dialed the wrong number, or for delays in getting through to the international number.
Yes, we plan to have new international destinations. If you don’t find the international destinations are the ones you call, please return to the site to view updated lists of available destinations.
Cancellation is not necessary. It’s easy. Just don’t use the service.
Review your phone manual for instructions on how to lock your phone.
There is no need to buy any long distance card. The minutes you add to your SAFELINK are the ones used when you make international calls, that is, there is no extra cost!
Yes, SafeLink International Long Distance works with all SafeLink models. If you already own a SafeLink and use it for regular calls, just dial the access number 1-800-706-3839 (from Alaska, Hawaii, and the U.S. Virgin Islands dial 305-938-5673 instead) and follow the instructions. If you are a new customer, buy, activate, and add airtime to your new SafeLink, and the SafeLink International Long Distance service will be automatically available after 48 business hours.
No. Provided you qualify for SafeLink Wireless service, we will send you a phone that will allow you to enjoy the service at NO COST.
No, you cannot. Upon qualification, customers will receive a free SafeLink Wireless phone enabled for use with this program.

Yes, you can send or receive 1000 text messages (*) included with each plan.

(*) Customers in FL, NY, and TX can send or receive unlimited text messages.

Yes, your SafeLink Wireless phone will clearly display on your screen when you are located in a roaming area and since SafeLink Wireless’s rates are the same for all calls, you never have to worry about roaming charges!
The Minutes you have with SafeLink Wireless are nationwide Minutes. You can call anywhere in the US for one low rate and make international long distance calls to select locations for the same rate (only if the 68 min. plan is selected).

Toll-Free telephone calls made from your SafeLink Wireless phone are not free and you will be charged airtime minutes including calls to:

  • SafeLink Wireless Customer Service
  • TracFone Wireless Customer Service

If you need to reach technical support, try calling from a landline to avoid using minutes on your SafeLink Phone.

With SafeLink Wireless Service you do not have to worry about paying a bill or recurring fees. You will never receive a bill from SafeLink Wireless!
Upon receipt of your SafeLink Wireless handset, your handset will have one year of service, and your Minutes for the first month will have already been included. Each month you will receive your free Minutes on the first three days of the month as long as you have your phone powered on.

If you do not receive your Minutes on a given month, they can be easily retrieved!

  1. Press the MENU key.
  2. "Prepaid" will be displayed across your screen.
  3. Press OK or SELECT.
  4. Go to "Redeem Airtime" or "Add Airtime".
  5. Press OK or SELECT.
  6. If your screen displays a message, go down and press OK until you see “Card #” or “Airtime PIN”.
  7. Enter 555 and press OK.
  8. If you are prompted for a promo code, press NO.

You will receive your Minutes shortly.

Yes. A signal booster is a device that helps to extend the cellular coverage footprint in areas of weak or poor coverage. However, in order to use a signal booster, you will need to register the device at https://www.signalboosterregistration.com/
The phone’s SIM card will begin with the numbers 890 1260. If there is no SIM card or it does not begin with those numbers, then your device is not on a GSM network and your T-Mobile compatible signal booster will not operate.
In order to ensure signal boosters are not interfering with cellular coverage, the FCC has mandated signal boosters be registered with carriers. All carriers allowing the use of signal boosters on their network must provide consumers the ability to register the use address of the booster. The carrier can then use this information when troubleshooting network issues. In the event a booster is causing problems on the network, registration helps carriers identify and locate the booster. Registration helps to protect consumers and carriers by streamlining network troubleshooting ensuring a positive signal experience.
The information collected during registration is specific to locating the booster use address and contact information on the user in the event the carrier needs to contact the user about the booster. This information will only be used to locate boosters in the event network issues are believed to be linked to the booster operation.
If you purchased your own booster or have moved from the original use address click www.signalboosterregistration.com to access the registration tool. Please be advised that this registration page is only for T-Mobile compatible signal booster. More information on the FCC requirements can be found here: wireless.fcc.gov/signal-boosters.